Gaming should be fun — and eeji wants to keep it that way. We're committed to giving every Filipino player the tools, information, and support they need to stay in control.
eeji takes responsible gaming seriously. Here's how we actively protect our players every single day.
Every eeji account goes through a strict KYC (Know Your Customer) process. We verify your age and identity before you can deposit or play — keeping underage gambling off our platform.
Set daily, weekly, or monthly deposit limits on your eeji account. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory cooling-off period for your protection.
If you feel you need a break, eeji's self-exclusion tool lets you temporarily or permanently close your account. During the exclusion period, you will not be able to log in or receive promotional communications.
eeji can send you reminders about how long you've been playing in a single session. Keeping track of time is one of the simplest ways to stay in control of your gaming habits.
Enable periodic reality check pop-ups that show your net gaming activity — wins, losses, and time spent. A quick reality check goes a long way in keeping your gaming grounded.
Our customer support team is available around the clock, seven days a week. Whether you need help setting limits or want to talk to someone about your gaming, we're always here for you.
eeji puts the controls directly in your hands. These tools are available to every registered player and can be activated at any time through your account settings or by contacting our support team.
Remember: gaming should always be a form of entertainment, not a way to earn money or escape problems. If you ever feel like it's becoming more than that, use these tools — that's exactly what they're there for.
Cap how much you can deposit in a day, week, or month. Limits apply instantly and can only be lowered immediately — increases take 7 days to take effect.
Set a maximum amount you're comfortable losing over a set period. Once reached, your account is automatically restricted from further play until the period resets.
Take a short break from gaming — 24 hours, 7 days, or 30 days. During this time, your account is suspended and you won't receive any promotional messages from eeji.
Request a longer-term or permanent exclusion from the eeji platform. Once activated, this cannot be reversed for the duration of the exclusion period you select.
Limit how long you can play in a single session. When your time is up, you'll be automatically logged out — no exceptions, no override.
You can permanently close your eeji account at any time by contacting our support team. Any remaining balance will be processed according to our withdrawal policy.
Requesting a self-exclusion on eeji is straightforward. Follow these steps and our team will process your request as quickly as possible — usually within 24 hours.
Visit eeji.net and sign in using your registered mobile number or email address and password.
Navigate to your profile menu and select "Responsible Gaming" or "Account Controls" from the settings panel.
Choose your preferred exclusion period — 6 months, 1 year, 5 years, or permanent. Read the terms carefully before confirming.
Submit your request. You'll receive a confirmation via SMS or email. Your account will be suspended within 24 hours and all marketing communications will stop immediately.
If you're having trouble accessing your account settings, contact our support team directly at [email protected] and we'll handle the exclusion on your behalf.
Problem gambling can creep up on anyone. Here are some signs that your gaming may be getting out of hand. If you recognize any of these in yourself or someone you know, it's time to reach out for help.
Spending more money on gaming than you originally planned, or chasing losses to try to win back what you've lost.
Borrowing money from family, friends, or using credit to fund your gaming activity.
Feeling restless, irritable, or anxious when you try to cut down or stop playing.
Neglecting work, school, family responsibilities, or personal relationships because of gaming.
Lying to family members or hiding the extent of your gaming activity from people close to you.
Using gaming as a way to escape stress, depression, anxiety, or other personal problems.
Continuing to gamble even after repeated failed attempts to stop or cut back on your own.
Problem gambling affects people from all walks of life — from Makati to Cebu, Davao to Quezon City. There is no shame in asking for help. eeji encourages any player who feels they may have a problem to reach out to our support team or seek professional assistance.
Contact our responsible gaming team at [email protected] — we're here to listen, not to judge.
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using eeji's responsible gaming tools or speaking to a professional.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Do you find yourself thinking about gambling frequently, even when you're doing other things?
Have you tried to stop or reduce your gambling but found it difficult or impossible to do so?
Do you feel the need to gamble with larger and larger amounts to get the same level of excitement?
Have you ever lied to family members, friends, or your employer about how much time or money you spend on gambling?
Has gambling ever caused serious problems in your relationships, work, or financial situation?
Do you gamble to escape from problems, stress, or negative feelings like loneliness or depression?
Gambling is addictive. Know when to stop.
If you need help, reach out to our team at [email protected] or use the self-exclusion tools in your eeji account settings.
eeji operates in accordance with applicable Philippine gaming regulations and the responsible gaming standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR's responsible gaming framework requires all licensed operators to implement player protection measures — and eeji is fully committed to meeting and exceeding those standards.
Our responsible gaming program is reviewed regularly to ensure it remains aligned with the latest PAGCOR guidelines and best practices in the industry. We take our obligations to Filipino players seriously — not just because the law requires it, but because it's the right thing to do.
At eeji, we believe that responsible gaming is built on three core principles: awareness, control, and support. We want every player — whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines — to understand the risks, have the tools to manage their play, and know that help is always available.
Gaming on eeji should always be a leisure activity, not a financial strategy. Set a budget before you play, stick to it, and never gamble more than you can comfortably afford to lose. The house always has an edge — play for fun, not for income.
Enjoy all the excitement of eeji Casino, Slots, Bingo, and more — with the peace of mind that comes from knowing you're always in control.
21+ Only · Play Responsibly · Gambling is addictive. Know when to stop.