Help Center

Frequently Asked
Questions — eeji

Everything you need to know about playing on eeji — from signing up and making deposits to withdrawals, bonuses, and responsible gaming. Can't find your answer? Our support team is always ready to help.

Quick Help Topics

Jump straight to the topic you need. eeji's FAQ covers everything Filipino players ask most.

Registration

How to sign up and verify your eeji account.

Deposits

Accepted payment methods and how to fund your account.

Withdrawals

How to cash out your winnings quickly and safely.

Games

Slots, bingo, live casino, basketball betting and more.

Bonuses

Welcome offers, reload bonuses, and promo terms.

Responsible Gaming

Self-exclusion, limits, and player protection tools.

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Account & Registration
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Account & Registration

Creating an eeji account is quick and straightforward. Head over to eeji.net and click the Register button. You'll need to provide a valid mobile number, set a secure password, and fill in your basic personal details. After submitting, you'll receive a one-time PIN (OTP) via SMS to verify your number. Once verified, you'll need to complete our KYC (Know Your Customer) process by uploading a valid government-issued ID — this is required by Philippine regulations before you can make your first deposit. The whole process usually takes less than 10 minutes.

Important: You must be 21 years of age or older to register and play on eeji. This is a strict requirement under Philippine gaming law.

eeji accepts any valid Philippine government-issued ID for KYC verification. Accepted documents include: PhilSys National ID, Passport, Driver's License, SSS/GSIS ID, PRC ID, Voter's ID, Postal ID, and UMID. Make sure the photo, name, and date of birth are clearly visible. Blurry or cropped images will be rejected and you'll need to resubmit. KYC verification is typically completed within 24 hours on business days.

No. eeji strictly enforces a one account per person policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" option on the login page or contact our support team at [email protected].

Go to the eeji Login page and click Forgot Password. Enter your registered mobile number and we'll send you an OTP to reset your password. Choose a strong password that you haven't used before — at least 8 characters with a mix of letters, numbers, and symbols. If you're still having trouble accessing your account, contact our 24/7 support team and we'll assist you directly.

Some basic details like your display name and contact preferences can be updated directly in your account settings. However, changes to your registered name, date of birth, or ID information require manual review by our verification team. Contact [email protected] with your request and supporting documents. This process typically takes 2–5 business days.

Deposits

eeji supports the most popular payment methods used by Filipino players. You can fund your account using GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit cards. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and eeji does not accept cryptocurrency of any kind.

Deposits via GCash and Maya are typically credited to your eeji account within a few minutes — usually under 5 minutes during normal operating hours. Bank transfers may take longer depending on your bank's processing times, generally between 15 minutes to 2 hours for InstaPay transactions. If your deposit hasn't reflected after 2 hours, please contact our support team with your transaction reference number and we'll look into it right away.

Yes, eeji has a minimum deposit requirement to keep things accessible for all Filipino players. The minimum deposit amount varies slightly by payment method, but generally starts at ₱100 for GCash and Maya, and ₱200 for bank transfers. Maximum deposit limits also apply per transaction and per day — check your account settings or contact support for your specific limits.

eeji does not charge any fees on deposits from our end. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider beforehand. Any fees charged by third-party providers are outside eeji's control.

Withdrawals

Log in to your eeji account and navigate to the Withdraw section in your wallet. Select your preferred withdrawal method — GCash, Maya, or bank transfer — enter the amount you wish to withdraw, and confirm the request. Make sure your withdrawal account details match the name on your eeji account, as mismatched details will cause delays or rejection of your withdrawal request.

Most GCash and Maya withdrawals are processed within 1–3 hours after approval. Bank transfers typically take 1–3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may take a bit longer as our team performs additional verification checks for your security.

The minimum withdrawal amount on eeji is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification steps as part of our standard security and compliance procedures. If you have questions about your specific withdrawal limits, reach out to our support team.

Common reasons for withdrawal rejection include: incomplete KYC verification, mismatched account name between your eeji profile and your GCash/bank account, unmet bonus wagering requirements, or suspected fraudulent activity. If your withdrawal was rejected, you'll receive a notification with the reason. Contact [email protected] if you need clarification or assistance resolving the issue.

Games

eeji offers a wide and growing library of games for Filipino players. Our current lineup includes live casino tables (baccarat, roulette, blackjack, and more), slot machines with hundreds of titles, bingo, bingo fishing, and basketball sports betting covering PBA, NBA, and international leagues. New games and categories are added regularly, so there's always something fresh to try on eeji.

Yes. All games on eeji use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time from professional studios with licensed dealers. eeji is committed to providing a transparent and fair gaming environment for all players in the Philippines.

Absolutely. eeji is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is designed to work smoothly on both Android and iOS devices. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, you can enjoy eeji on the go as long as you have a stable internet connection.

eeji's basketball betting section covers major leagues including the PBA (Philippine Basketball Association), NBA, FIBA, and other international competitions. You can place bets on match winners, point spreads, totals (over/under), and various in-game markets. Odds are updated in real time. Visit the Basketball section to see current available markets and upcoming games.

Bonuses & Promotions

eeji regularly offers welcome bonuses for new Filipino players who complete registration and make their first deposit. Bonus details, amounts, and terms change periodically — check the eeji Casino promotions page for the latest offers. All bonuses are subject to wagering requirements and terms that must be met before winnings can be withdrawn.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Always read the full terms of any promotion before claiming it. If you have questions about a specific bonus, contact our support team.

If you have a valid eeji promo code, you can enter it during the deposit process or in the Promotions section of your account. Make sure to enter the code exactly as provided — promo codes are case-sensitive. Each promo code can typically only be used once per account. Expired or invalid codes will not be accepted. Contact support if you're having trouble applying a code.

Security & Privacy

Yes. eeji uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with unauthorized third parties. For full details on how we handle your data, please read our Privacy Policy.

We recommend the following to keep your eeji account secure: use a strong, unique password that you don't use on other sites; enable two-factor authentication (2FA) if available on your account; never share your login credentials with anyone; always log out after playing on shared or public devices; and be cautious of phishing attempts — eeji will never ask for your password via SMS or email.

If you suspect that someone has accessed your eeji account without your permission, change your password immediately and contact our support team at [email protected]. Our security team will investigate the activity and take appropriate action to protect your account. We may temporarily freeze your account during the investigation to prevent further unauthorized access.

Responsible Gaming

eeji provides a full suite of responsible gaming tools to help players stay in control. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods, and self-exclusion. All tools can be activated through your account settings or by contacting our support team. For a full overview, visit our Responsible Gaming page.

Gambling is addictive. Know when to stop.

You can request self-exclusion directly through your account settings under the Responsible Gaming section, or by emailing [email protected]. You can choose a temporary exclusion period (6 months, 1 year, 5 years) or a permanent exclusion. Once activated, your account will be suspended and you will not receive any promotional communications from eeji for the duration of the exclusion. Visit our Responsible Gaming page for step-by-step instructions.

The minimum age to register and play on eeji is 21 years old. This is a strict legal requirement under Philippine gaming regulations. eeji enforces this through mandatory age verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and any funds returned. If you know of a minor attempting to access eeji, please report it to [email protected].

Need Help with Problem Gambling?

If you or someone you know is struggling with gambling, please don't hesitate to reach out. eeji's responsible gaming team is available 24/7 at [email protected]. You can also use the self-exclusion and limit tools available in your account settings at any time.

Gambling is addictive. Know when to stop.

Support

eeji's customer support team is available 24 hours a day, 7 days a week. You can reach us via live chat on the eeji website or by emailing [email protected]. Live chat is the fastest way to get a response — most queries are resolved within a few minutes. For complex account or payment issues, email is recommended so our team can review your case thoroughly.

eeji's platform and support team primarily operate in English, which is widely spoken across the Philippines. Our support agents are familiar with Filipino-English communication styles and are happy to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the country. We aim to make every interaction as clear and helpful as possible.

If you have a complaint about any aspect of your eeji experience, please email [email protected] with a detailed description of the issue, your account username, and any relevant screenshots or transaction references. Our team will acknowledge your complaint within 24 hours and work to resolve it as quickly as possible. We take all player feedback seriously and use it to continuously improve the eeji experience.
Still Have Questions?

Our support team is online 24/7. Email us at [email protected] and we'll get back to you as soon as possible — usually within the hour.

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